Returns and warranty

Cabinets are a big enough purchase that you should know this before you order, not after something goes wrong.

Wall cabinets with glass doors and glass shelves

Warranty

The cabinets carry the manufacturer warranty. We will send you the current terms in writing with your quote, so you have them before you commit rather than afterwards.

If something is wrong with a cabinet, come to us first. Dealing with the manufacturer is our job, not yours, and it is the practical difference between buying from a person ninety minutes away and buying from a website.

Damage in transit

Check the delivery before the truck leaves, and tell us straight away if anything is damaged. A problem reported on the day is a straightforward swap. A problem reported three weeks later, after the kitchen is half fitted, is a harder conversation for everyone.

Open the boxes before you need themEven if you are not fitting for a fortnight, open everything when it arrives and check it against your order. Finding a wrong door on the day the fitter starts costs you the fitter, not just the door.

Returns

Returns terms depend on what it is and what condition it is in. Stock cabinets in original packaging are a different conversation from a custom cut filler. Ask us before you order anything you are unsure about, and we will tell you where you stand.

Samples

Seeing the finishes costs nothing. We bring the doors to you and take them away again, so there is nothing to return and nothing to pay.